Frequently Asked Questions

🛠️ Product Info

Q: Will this product fit my toolbox/model?

A: Compatibility is listed in each product title and/or description. In some cases you may need to select one of multiple options for varations for your toolbox, as sizing may vary slightly by generation.

Q: What’s included with my order?

A: Everything you need to install the product is included unless otherwise noted — that usually means hardware is in the box. Each product page will list exactly what’s included.

Q: What are these parts made of?

A: Most of our products are made from high-quality industrial coated steel or aluminum, built to last and handle real-world shop use. If a part uses a specialty finish or material, it will be noted in the listing.

Q: Do I need any special tools to install it?

A: Most products require basic hand tools like a wrench or socket set. If installation requires anything unusual, we’ll mention it in the product details.

Q: Can I custom order a size or variation?

A: We occasionally take on custom jobs depending on current workload. Reach out to email us with details — we’ll let you know if we can help.

📦 Shipping & Lead Times

Q: When will my order ship?

A: Some items ship right away, while others are made to order and have a lead time. If your item has a lead time, it will be clearly noted in the product listing — typically around 4 weeks.

Q: Why hasn’t my order shipped yet?

A: If your product has a lead time (usually 4 weeks), it’s likely still in production. Please refer back to the listing to confirm — we haven’t forgotten about you, and you’ll get a tracking number as soon as it ships.

Q: Do you offer expedited shipping?

A: We don’t offer expedited production, but if an item is in stock, we’ll ship it using the fastest standard method available. If you're in a hurry, shoot us an email and we’ll do what we can.

Q: Do you ship internationally?

A: At this time, we ship all products within the United States, and select products to Canada and the UK.

🔄 Orders & Changes

Q: Can I change or cancel my order?

A: If your order hasn’t shipped yet, we may be able to modify or cancel it. Email us as soon as possible — the sooner you reach out, the better.

Q: I made a mistake when ordering — what do I do?

A: No problem! Just send us a message with your order number and what you need corrected. We’ll do our best to catch it before it ships.

📬 Tracking & Delivery

Q: Where’s my tracking number?

A: You’ll receive a tracking number by email as soon as your order ships. If you haven’t received one and think your order should have shipped, double-check the product’s lead time and feel free to contact us.

Q: My tracking hasn’t updated — is something wrong?

A: Occasionally, carriers experience delays in scanning packages. If it’s been more than 3 business days without movement, let us know and we’ll look into it.

🔧 Installation & Use

Q: Do you have installation instructions?

A: Most products are simple to install and don’t require detailed instructions, but if you need help or clarification, contact us — we’re happy to walk you through it.

Q: Can I use this with another brand/toolbox/model?

A: Some products are brand-specific, while others have more universal compatibility. If you're unsure, check the product listing or email us with your model and we'll confirm.

↩️ Returns & Exchanges

Q: What’s your return policy?

A: If something doesn’t work out, contact us within 14 days of receiving your order. Returned items must be unused and in original condition. Buyer is responsible for return shipping unless the issue was our mistake.

Q: Can I exchange an item for a different size or version?

A: We handle exchanges case by case. Email us with your order number and what you’d like to exchange, and we’ll help from there.

Q: My item arrived damaged — what should I do?

A: We pack our products securely, but if something arrives damaged, email us photos of the item and packaging. We’ll make it right.